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General Service Conditions

Come To Paris

26 rue Saussier Leroy 75017 PARIS, FRANCE

Tel: 33 1 48 74 05 10 / Fax: 33 1 42 67 55 41

The general service conditions determine the relationships between the company, Come To Paris, a simplified limited liability company with share capital of €37,000, registered in the Company House of Paris under number 423 436 153 and its clients for a remote sales system for tourism and leisure services. Please read these general conditions carefully because they contain legal obligations and are the basis for accepting Come To Paris reservations.

Any order confirmed on Come To Paris signifies the full and complete acceptance of these general service conditions.

The users of this site must ensure that they read and understand these general service conditions. They are the only applicable conditions.

Conditions of Use

By using our website, you agree to respect these general service conditions, which take effect immediately.

If you do not agree to respect all the general service conditions, you must not use this site or make reservations on it.

Come To Paris may change the general service conditions at any time by providing updated information online. Please consult these general service conditions regularly in order to learn about any changes made by Come To Paris.

Your continued use of the site after any update or change to the general service conditions means that you agree to respect the modified or updated clauses.

You agree to only use this site for legal purposes and in a way that does not infringe on the rights of any third party without restricting or prohibiting the use or enjoyment of the site www.cometoparis.com.

Your use of the site www.cometoparis.com is for personal, non-commercial use only or for legitimate requests to reserve the products or services proposed. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or any other automated means to access this site except with the special authorization of Come To Paris.

You declare and guarantee that

  • (a) you have not been suspended by Come To Paris or otherwise prohibited from accessing the site;
  • (b) you are not a direct competitor of Come To Paris;
  • (c) you do not have more than one Come To Paris account at any given time; and
  • (d) you have the ability to accept these conditions and that you have not violated any other agreement.
  • User Account

    To use certain site functions, you must create an account and provide personal information. You must also be responsible for all activity linked to your account. You agree to immediately inform us about any unauthorized use of your account.

    Your account must be solely reserved for personal, non-commercial use. You do not have the right to transfer your account to anyone else, create an account for another person, provide an email address that is not your own or create several accounts.

    Come To Paris reserves the right to terminate your account at any time and for whatever reason.


    The client who has shared his credit card or debit card number online accepts the general service conditions without reserve. This payment does not involve a "physical" billing operation by Come To Paris. In effect, the client account is only debited once the service availability is guaranteed and the corresponding purchase order is sent by email or post. A bill may be sent at the client’s request.

    A credit card imprint may be requested by the client (particularly hotels) in order to cover any incident expenses incurred by the client during his stay. Come To Paris is in no way liable for these incidental expenses.

    Come To Paris accepts the following payment methods: Mastercard, Visa, American Express and PayPal. No fee or commission is charged for credit card payments. Payment in full by credit card is required to make a reservation. The payment will appear under the name COME TO PARIS on your credit card statement.

    No service, tourist voucher, accommodation, meal or other service may be reimbursed once used.


    Come To Paris guarantees quality services for its clients. In this spirit, Come To Paris only collects the amount owed for the services available once the order is confirmed. No unconfirmed service will be charged to the client’s card. For any surcharge, the client must approve any additional charge to his card beforehand. Collection will only be handled under these conditions. Bank-to-bank transfer will occur based only on the instructions of Come To Paris.

    Confidentiality and Secure Payments

    Come To Paris has selected a well-established and trusted bank partner (OGONE) to manage its banking transactions. The confidentiality of the information is guaranteed by the service provider selected by Come To Paris. This provider alone is liable for bank-to-bank transfers concerning the confidentiality of the information provided by the client.

    A SSL (Secure Socket Layer) protocol is used to encrypt the information. Therefore, you are guaranteed the best quality service for your online payment. Come To Paris is not liable for the non-transmission of data and, in particular, for any breach of confidentiality.


    Our prices include all taxes, including VAT. Payment is always in Euros. Postage for mailing vouchers and coupons may be billed to the client for special mailings (registered letter, next day service, etc.). They will be added to the amount of the services selected by the client if the client requests this mailing (and not email).

    Unless otherwise indicated, the prices indicated on the website are per person. The prices do not include:

  • tips for tour guides, drivers or local guides;
  • any personal expenses;
  • any item not expressly included under the heading “The price includes” on the online product pages.
  • The prices in Euros are indicative. The public prices are also indicative. They do not represent a contractual commitment for Come To Paris and may differ from the price the client is asked to pay when he arrives in Paris. In particular, they do not include any promotions that the establishment may offer.

    Validity of the Prices

    The prices indicated on the Come To Paris site are valid from the time they go online and are generally valid for the current season. If the client request exceeds the date of validity for the prices, an adjustment may be necessary. Come To Paris handles any adjustment, which is non-negotiable. Come To Paris nevertheless reserves the right to modify its prices without advance notice, particularly in the case of changes to the exchange rate, the service rates or the customs fees.


    Come To Paris agrees to only use the data collected for legal purposes. The Client may delete his name from this contact list by sending a letter or email to Come To Paris.


    The client will receive a nominative voucher or coupon for the service reserved. These coupons are emailed to the client.

    The client must be able to present these documents for verification or control, particularly at the time of service. Otherwise, the client may not be able to enjoy the services reserved.

    Come To Paris Gift Cards

    Come To Paris gift cards can only be used on the website, www.cometoparis.com. The Come To Paris gift cards can be exchanged for any product offered on the site.

    The Come To Paris gift cards are valid for six (6) months starting on the initial date of purchase. If the value of the service reserved exceeds the value of the gift card, you may pay the difference by credit card at www.cometoparis.com. If the purchase value is less than that of the gift card, the amount of the gift card is considered to have been used in full. The Come To Paris gift cards cannot be exchanged for cash.

    Come To Paris reserves the right to cancel gift cards that are fraudulently obtained. Come To Paris is not liable for the loss or theft of gift cards.

    All sales of gift cards are final. Gift cards cannot be reimbursed.

    Geographic Area of the Offer

    Come To Paris sells its products online to a global clientele. The terms and conditions are valid in most countries. Thus, no complaint can be lodged with Come To Paris in the event of a postal delay in delivering the vouchers or coupons to the client.

    Modification or Cancellation by the Provider

    Come To Paris will do everything possible to ensure that its clients have a smooth trip but it cannot be held liable for acts of God, cases of force majeure or third party actions (particularly strikes). However, even in these cases, Come To Paris will do everything in its power to resolve any situations that may arise.

    If, before departure, an essential element of the contract is modified for the trip, the client may, within 7 days after having been notified:

  • either cancel his reservation (by post or email only), in which case he will immediately be reimbursed all sums paid;
  • accept the change offered. In this case, a modified voucher will be sent and he will receive an email detailing the changes and the reduction or increase in price.
  • The client may not request any indemnity if the trip is cancelled due to a case of force majeure that could jeopardize the safety of the travelers. Moreover, Come To Paris should not be confused with its provider, who have their own general conditions in effect with their clients and who are liable for their own activity as per their by-laws, the national legislation or international agreements establishing, among other provisions, limited liability. Come To Paris may not be held liable for breaches by its providers who may cancel or modify a service for technical reasons.

    Come To Paris also refuses any liability in the case where the services provided by Come To Paris are not insured by the providers for cases of force majeure. To give an example, if there are high waters along the Seine, river cruises may be cancelled. These damages are generally compensated but not contractually.

    The Come To Paris clients release Come To Paris from any liability in the case of their violation of French or European law and agree to respect the internal rules and regulations of the hotels and providers in general.

    Modification or Cancellation by the Client

    In case of cancellation, the client must inform Come To Paris by registered letter with return receipt requested. The date the letter is received will determine the date of cancellation and the amount of the cancellation expenses:

  • Between the reservation date and 30 days before the service, a €30 per person administrative fee will be charged to the client.
  • Between 29-16 days before the service, 50% of the service amount will be billed to the client.
  • Less than 15 days before the service, 100% of the service amount will be billed to the client.
  • For no shows, 100% of the service amount will be billed to the client.
  • In no case may penalty amounts be applied to another service. Any trip that has begun is considered having been used by the client and cannot be reimbursed. Any service for which the client is a no show cannot be reimbursed if the client did not show up on the day and time and at the place indicated.

    Any changes, as possible, will be allowed for a €15 administrative fee per pax as well as any price increase that may apply. If the client has any special requests, he must fill out the part of the form entitled “Your Comments”. Come To Paris does not guarantee that these supplement services can be fulfilled. A reservation cannot be cancelled or modified for this reason.

    For special dates (December 24 and 31, February 14, July 14 and any other special date indicated), any change or cancellation made less than 30 days before the date of service will result in the service being charged in full. No reimbursement may be requested from Come To Paris.


    Come To Paris will attempt to provide the most exact information possible about its products offered as well as the descriptions of the neighborhoods and public places. Come To Paris invites you to share your comments if you find any errors, writing to: [email protected].

    The illustrations for the services offered on the site are only indicative and can be changed (particularly the menus). Likewise, the features cited are subject to change. This cannot justify a complaint or a reduction in price. The photographs illustrating the products are not contractually binding. If there are any errors, Come To Paris is in no way liable. The designs, images, texts and descriptions are and remain the property of Come To Paris and cannot be used by third parties for any reason. Nevertheless, certain images are free from fees and the source is clearly indicated when possible.

    The accuracy of the information on all products and services offered by Come To Paris are regularly verified. Nevertheless Come To Paris does not guarantee that the functions, contents or information on the site will not be interrupted or free from errors, that issues will be corrected or that the site or services guaranteeing its availability will be without viruses or bugs.


    Come To Paris will do its best to serve its clients. Nevertheless, the services proposed by Come To Paris are subject to its providers’ availability. No request or indemnity can be claimed by a client in the case where the service selected is no longer available. Come To Paris is in no way bound to provide the services proposed. When the services selected by the client are not available, Come To Paris will work to provide a solution similar to the request made.

    It may occur that our suppliers or service providers modify the itinerary dates, prices, services included, age restrictions, etc. Subsequently, Come To Paris reserves the right to cancel, modify or replace any service, itinerary, ticket or product that a client has reserved on the site at any time and for whatever reason.

    In this case, if the new choice offered does not suit the client, he will have the right to obtain a full reimbursement of the initial purchase price except for the services reserved on special dates for which Come To Paris may not be aware of the rate(s) of its providers when they are put online.

    Despite the above, when Come To Paris is informed by its suppliers or service providers about a significant change in a reservation or itinerary, product or event in advance, he will use any reasonable means to inform his clients in order to modify the reservation when possible.

    Preparation of Orders

    For orders made with Come To Paris, we ask clients to fill out the forms where the required fields are marked. No order can be made without this information. We recommend using these forms and the names included in our publications. If a reservation error occurs due to the client’s mistake, we will not be held liable. Finally, the automatic Come To Paris registration systems are considered as valid proof of the nature of the contract and its date.

    Acceptance of the Orders

    Come To Paris is only bound by an order after it is confirmed by email. Cases of force majeure may make it impossible for Come To Paris to fulfill its order processing commitments. No complaint may be made in this regard. Come To Paris reserves the right to not follow up on certain orders. In this case and when possible, Come To Paris will inform the person having placed the order by email.

    Timeframe - Delays

    In order to serve its clients as best as possible, Come To Paris agrees to answer all questions within two business days starting from the order confirmation. Nevertheless, this term is not contractually binding and cannot be the object of any complaint. If the client does not receive its services before he arrives in Paris, he will have the option to contact the Parisian offices of Come To Pairs during business days and time to receive a copy of his coupons or vouchers pending confirmation of his identity. The delivery times indicated in the order publications or confirmations are given in good faith but are not binding. Any late fee is excluded. Sending coupons by email will be done in good faith. If the buyer does not take delivery of the services or vouchers on the date of availability, the services will not be reimbursed (NO SHOW).

    Driving and traffic jams in Paris can result in delays, particularly for private vehicles. In this case, the client will be solely responsible for any consequences and must ensure that the travel time to check-in for his flight and train as indicated by the company is sufficient. In any case, Come To Paris will not be liable for costs incurred due to delayed flights or a transfer. No indemnity may be required by Come To Paris in these cases.

    Liability Limitations

    Come To Paris cannot be held liable for losses or damages (whether these losses or damages could have been predicted or are foreseeable, known or other): (a) loss of data; (b) loss of revenue or advanced benefits; (c) loss of business; (d) loss of opportunity; (e) loss of intangible assets or reputation; (f) loss suffered by third parties or (g) any indirect, consecutive, special or exemplary damages arising from the use of the site in any form.

    Come To Paris, by ensuring the reservations of services, hotels, itineraries, transportation or any other service related to the individual client’s itineraries, cannot be held liable for injuries, damages, losses, accidents, delays or irregularities, debts or expenses for people or property following any breach by the supplier, hotel, transporter or other company or person ensuring the services included.

    Moreover, Come To Paris and its providers cannot be held liable for illness, theft, labor conflicts, breakdowns, governmental restrictions, acts of war or terrorism, weather conditions, lacks of means of transportation, misadventures or accidents or any other reason beyond their control.

    In no case may Come To Paris be held liable for damages, losses or disputes of any kind following the use of this site. Likewise, Come To Paris will not be held liable for incidents of any kind occurring during the Come To Paris’ clients' trip to Paris. The same holds true for any cancellation of the hotel room or flight, strikes and governmental restrictions that are beyond the control of Come To Paris. Finally, Come To Paris will not be liable for any personal expenses not set forth in the contract for delays or government decisions of any kind.

    If one of these conditions proves to be illegal, invalid or inapplicable based on the laws of any State or country in which these conditions must be effective, within the measure of the legal system under which this condition is illegal, invalid or inapplicable, it will be deleted from these general conditions and the remaining conditions will be maintained, remain applicable and will continue to be fully effective.

    Restrictions on Use

    You agree not to execute the following actions, nor help or incite other people to:

  • Use the site to threaten, monitor, swindle, incite, harass a third party, justify the harassment of a third party or otherwise interfere with a third party’s use of the site
  • Use the site to send or distribute unsolicited messages, chain letters, competitions, spam, pyramid schemes, enquiries or other mass mailings, whether commercial or otherwise
  • Use the site in a way that could create a conflict of interest, for example, by exchanging a commercial comment with other companies or by writing or soliciting comments
  • Use the site to promote any form of intolerance or discrimination against any categories of protected people
  • Use the site to violate the rights of a third party, which could include the violation of confidentiality, a copyright, trademark, patent, industrial confidentiality, moral rights, the right to privacy, the right to publicity or any other property or intellectual property right
  • Use the site to send or distribute illegal or pornographic content
  • Use the site to obtain personal information on minors, threaten them or harm them
  • Use a robot, engine, search/extraction application or other automated system, process or means to access, remove, index or otherwise use the site or its contents
  • Attempt to obtain unauthorized access to the site, the user accounts, the information systems or networks connected to the sites using spying, password analysis or other; use the site or the site contents to transmit computer viruses, worms, bugs, Trojan horses or any other harmful or destructive element (collectively referred to as “viruses”); use a device, software or program interfering with the proper operation of the site or otherwise attempt to hinder the operation of the site; excessively increase traffic to the site; use the site to violate the security of a computer network; decode passwords or security encryption keys; weaken or hinder the security of the site or otherwise damage the site or its contents; delete, circumvent, deactivate, damage or otherwise disturb the site security functions and features implemented to prevent or reduce its use or copy the site contents or those that restrict the use of the site.
  • Complaints

    Any complaint must be received by registered letter within a maximum of eight days after receipt of the services to the following address: Come To Paris, 26 rue Saussier Leroy 75017 PARIS, FRANCE

    Copyright and Intellectual Property

    Any copying, reproduction, republication, uploading, online publication, distribution, making the site contents available to the public or other uses of the content (text, images, URL, rate information, etc.) for purposes other than personal and non-commercial use is strictly prohibited. Any other use of the site contents requires the written authorization of Come To Paris.

    The Client or user of this site recognizes that the information, data, programs, photos, designs, videos, drawings, processing, music, sound, images, maps, text and any other content on this site are the property of Come To Paris or some of its suppliers. The reproduction or storage of this different content, regardless of the form, using current or future technology, is subject to French law on the subject and the U.S. Copyright Act of 1976, Title 17 of the United States Code.

    Jurisdiction: PARIS, France

    The parties agree that the contract is subject to French law. Disputes will be subject to the jurisdiction of Paris, France. Our processing and acceptance of the law as well as any special provisions periodically set forth shall not justify or replace this jurisdiction clause. Our sales conditions alone are valid and deemed to be accepted by the buyer. Any contrary clause must be the subject of a written agreement.

    Decree Nr. 94-490 of June 15, 1994, in application of Article 31 of Law Nr. 92-645 of July 13, 1992 and, in particular, Articles 95-103 of this Decree are related to these sales conditions.